Becky, a 22-year-old student, fell during dance practice and was taken to Queen Mary Hospital, where she waited hours despite basic treatment by paramedics.
Classified as “semi-urgent,” she faced delays under the triage system, which prioritizes more severe cases. According to the Health Authority’s data on Accident and Emergency Waiting Times in Hong Kong, patients typically wait over an hour at Queen Mary Hospital under normal circumstances.
However, Becky waited for six hours before seeing a doctor, who scheduled an X-ray for the next day or later. Concerned about further injury, she decided to visit the orthopedic department at Shenzhen People’s Hospital that same day.
After a thorough examination and a CT scan confirmed a slight bone fracture and dislocation, Becky received immediate treatment that included a cast and a detailed treatment plan. The entire cross-border healthcare process took only four hours.